FAQs | Bark N Play

Where are you located?

We’re located at Unit 1A1, Team Services Building, Riverside Road, Pottington Business Park, Barnstaple, EX31 1QN (Next to Taylored Campervan Conversions)
What are your opening hours?

We are open 7 days a week, 365 days a year, from 5:00 AM to 10:00 PM.
Are there staff on site?

Not always, this is a self service centre and you take full responsibility for your dog and the use of our centre by adhering the rules to ensure a safe play session. Group sessions will always be staffed but for private hire sessions there may be no staff on site.
How do I get into the centre?

The waiting room / dog wash room is unlocked from 5:00 AM to 10:00 PM. To enter the soft play room you will need an access code for the door which will be emailed to you after making your online booking so please make sure you check your email address is correct.
Do I need to book in advance?

Yes, all sessions must be booked in advance online, if there is availability, these can even be booked the same day but we always recommend you plan as we can get booked up quickly, especially at weekends! If you do not have a booking, you will be unable to enter the soft playroom but can still access and use the self service dog wash machine.
Is there parking available?

Yes, we have two free allocated car parking spaces on site for our customers. Further free parking can be found on any of the roads around the industrial estate.
Can any dog attend?

All friendly, vaccinated dogs are welcome! Please ensure your dog is up to date with vaccinations and does not have any injuries, or sickness such as coughs or parasites. As per our insurance policy terms and conditions, no banned breeds or XL bullies are allowed into the centre.
Can I leave my dog with you?

No, Bark N Play is not a drop-off or daycare service. Owners must always remain with their dogs during their dog’s play session, and they should never be left alone.
How long is each session?

All sessions are 1 hour long (5 minutes to enter / 50 minutes of play / 5 minutes to exit). You can book multiple sessions back-to-back if you wish for a longer session.
Do you have refreshments on site?

Yes, we have a coffee machine on site (extra fees apply). There is also always a plentiful supply of free dog treats available for your pup too!
Can puppies attend?

Yes, puppies are welcome once they’ve had all their vaccinations and are over the age of 6 months.
Do you allow XL bullies?

No, this is a requirement of our insurance and there will be no exceptions, sorry.
Do you allow dog walkers?

Of course! We also have a specific dog walker package which includes a discount code. If you would like to learn more and sign up for our dog walker package, please email hello@bark-n-play.co.uk for the details.
Do you have disabled access?

Yes, we are situated on ground level with a ramp to the front door and have disabled toilet facilities in the building. If you have any specific needs that you would like to discuss, drop us an email at hello@bark-n-play.co.uk and we’ll do our best to help.
Do you offer private hire or parties?

Absolutely! Bark N Play is available for private hire, birthday parties, and breed meetups. Contact us for packages and pricing.
What should I bring?

Just your dog(s), a lead, and a happy attitude! We provide the toys and equipment. Water bowls are available throughout the centre.
What is your cleaning schedule?

Our whole centre is cleaned daily with pet friendly disinfectant. If your dog has an accident, we have sprays and cleaning materials for you to clean up after them and to discourage any marking behaviour. We ask that you encourage your dog to go to the toilet outside before coming into the centre and of course, please always clean up after them outside.
Are there any rules I should be aware of?

Yes, please refer to the ‘rules’ section on our website and please abide by these to ensure a safe, fun and enjoyable environment for all.
Why can I not bring children to mixed play sessions?

We understand that the idea of a doggie soft play is an exciting prospect for kids and could be a fun family day out, however unfortunately children and dogs can unintentionally scare and hurt each other. Just as it would seem crazy to let dogs into a children’s soft play, the mixed play sessions have been created specifically for dogs and therefore it wouldn’t be right or safe to allow children to attend, especially when they don't know the dogs that will be attending. This rule applies to all puppy session and breed meetups as well. If you do want to bring your children, you can choose our exclusive hire option which means that your children will only be mixing with dogs that they know already. Please be aware that it is your responsibility to ensure that your children behave in a safe manner and do not play on the dog activities.
How can I contact you?

You can reach us via email at; hello@bark-n-play.co.uk, or through our social media pages. We're happy to help!